Terms & Conditions

Overview & Acceptance of Terms

Welcome to f9999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the f9999 website, mobile experience, games, betting markets, promotions, and all associated services. By registering an account, making a deposit, or placing any wager on f9999, you confirm that you have read, understood, and agree to be legally bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use f9999 services.

f9999 reserves the right to update these Terms & Conditions at any time without prior notice. The most current version will always be published on this page. It is your responsibility to review these terms periodically. Continued use of the platform after any updates constitutes your acceptance of the revised terms. These terms apply to all players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.

Eligibility & Account Registration

To register and use f9999, you must meet the following eligibility criteria. By completing the registration process, you warrant and represent that all information you provide is accurate, complete, and up to date. f9999 may request additional identity verification documents at any time as part of our Know Your Customer (KYC) process.

• You must be at least 21 years of age to register an account and place bets on f9999.
• You must provide a valid name, date of birth, contact number, and payment method details during registration.
• Only one account is permitted per person, household, device, IP address, and payment method. Duplicate accounts will be suspended and funds may be forfeited.
• You must not be a resident of any jurisdiction where online gambling is expressly prohibited by local law.

Deposits & Withdrawals

f9999 accepts deposits and processes withdrawal requests through a range of trusted local payment solutions designed for Bangladeshi players. All financial transactions on f9999 are processed using industry-standard SSL encryption to ensure your funds and personal data remain safe at all times.

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other approved banking channels.
• The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum withdrawal limits may apply per transaction and per day depending on account verification level.
• Withdrawals are processed within 1-3 business days. During high-volume periods or when additional KYC checks are required, processing may take slightly longer.
• f9999 reserves the right to request proof of identity, proof of address, and payment method verification before approving any withdrawal request. This is a standard anti-fraud and anti-money-laundering (AML) measure.

Deposits must be used for genuine wagering purposes. Any attempt to deposit and withdraw funds without placing sufficient bets may be classified as bonus abuse or financial misconduct, and f9999 reserves the right to withhold funds pending investigation.

Bonuses & Promotions

f9999 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spin offers, cashback deals, and seasonal event promotions tied to occasions such as Eid, Pohela Boishakh, and BPL cricket season. All bonuses are subject to the following general terms and any specific terms attached to individual promotions.

• All bonuses carry wagering requirements (rollover) that must be completed before any bonus-derived winnings can be withdrawn. The standard rollover is stated clearly in each promotion's specific terms.
• Bonuses are non-transferable and cannot be exchanged for cash unless the applicable rollover requirement has been fully met.
• f9999 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, particularly in cases of suspected abuse or technical error.
• Players found to be misusing bonuses, exploiting promotions, or participating in coordinated bonus abuse will have their accounts suspended and balances forfeited.

Bonus offers are intended for personal use only. Using automated scripts, bots, or third-party tools to claim bonuses is strictly prohibited and will result in immediate account closure.

Prohibited Activities

f9999 maintains a zero-tolerance policy toward any activity that undermines the integrity of our platform, harms other users, or violates applicable laws. The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and may lead to legal action:

• Colluding with other players to fix match outcomes or manipulate game results in sports betting markets.
• Using software tools, bots, artificial intelligence, or any automated system to gain an unfair advantage over the house or other players.
• Engaging in money laundering, fraud, identity theft, or the use of stolen payment credentials on the platform.
• Opening or operating multiple accounts simultaneously, whether under the same or different names, to claim multiple bonuses or circumvent account limits.

Account Security & Confidentiality

You are solely responsible for maintaining the confidentiality of your f9999 login credentials, including your username and password. You must not share your account details with any third party under any circumstances. f9999 strongly recommends using a unique, strong password and enabling any available two-factor authentication features to protect your account.

If you suspect that your account has been accessed without your authorization, you must notify f9999 customer support immediately at [email protected]. f9999 will not be liable for any losses incurred as a result of unauthorized access caused by your failure to keep your credentials secure.

Intellectual Property

All content on the f9999 platform, including but not limited to the website design, logo, graphics, text, software, game interfaces, promotional materials, and all associated intellectual property, is owned by or licensed to f9999 and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the f9999 platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from f9999 without our express written permission.

Limitation of Liability

f9999 provides its platform and services on an 'as is' and 'as available' basis. To the fullest extent permitted by applicable law, f9999 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. f9999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Under no circumstances shall f9999, its directors, employees, partners, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform, even if f9999 has been advised of the possibility of such damages. f9999's maximum aggregate liability to any player shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

Amendments to These Terms

f9999 reserves the right to amend, revise, or update these Terms & Conditions at any time. When we make material changes, we will update the 'Last updated' date at the top of this page. In some cases, we may also notify registered players via email or an in-platform notification. Your continued use of f9999 following the posting of any revised terms constitutes your acceptance of those changes. If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Governing Law & Dispute Resolution

These Terms & Conditions and any disputes arising out of or in connection with your use of f9999 shall be governed by and construed in accordance with applicable law. f9999 is committed to resolving any disputes fairly and efficiently. If you have a complaint, we encourage you to contact our support team first at [email protected]. Most issues can be resolved through direct communication with our customer care team, available 24/7 in both English and Bengali. If a dispute cannot be resolved informally, both parties agree to pursue resolution through binding arbitration rather than litigation.

Contact Us

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact the f9999 support team. Our customer care representatives are available around the clock to assist players across Bangladesh. You can reach us at: [email protected]. Response times are typically within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 6 hours outside of business hours.