f9999 Privacy Policy

Overview

At f9999, we take the privacy of our players seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

By registering an account or using the f9999 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. This policy applies to all users who access our website, regardless of whether they are based in Dhaka, Chittagong, Sylhet, Khulna, or any other part of Bangladesh.

We are committed to ensuring your personal information is handled with the highest standards of care, transparency, and security. We use SSL encryption and industry-standard protocols to keep your data safe at every step.

1. Information We Collect

We collect different types of information depending on how you interact with the f9999 platform. The main categories are set out below.

Personal Identification Information

• Full name, date of birth, and gender (to verify you are 21 years of age or older)
• Email address and mobile phone number registered in Bangladesh
• National ID (NID) or passport details submitted for identity verification (KYC)
• Residential address, including city (e.g., Dhaka, Rajshahi, Barisal, Mymensingh)

Financial and Transaction Information

• Deposit and withdrawal transaction records, including amounts and timestamps
• Payment method details such as bKash wallet numbers, Nagad account information, Rocket identifiers, and Upay references
• Betting history, game activity records, bonus usage, and wagering requirement tracking

Technical and Usage Data

• IP address, browser type, operating system, and device model
• Pages visited, time spent on the platform, and clickstream data
• Cookies and local storage data used to improve your experience (see Cookies section below)

2. How We Use Your Information

The data we collect is used solely to operate and improve the f9999 platform and to provide a safe, reliable gaming experience for all users in Bangladesh. Specifically, we use your information to:

• Create and manage your f9999 account, process deposits and withdrawals, and verify your identity in compliance with responsible gaming standards
• Process and settle bets, credit winnings, and apply bonus promotions such as welcome bonuses and free spins
• Send account notifications, security alerts, and important updates regarding your account or changes to our policies
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct
• Personalise your gaming experience based on your preferences, game history, and activity on the platform
• Improve platform performance, analyse usage trends, and develop new features for players across Bangladesh

We will never use your personal data for purposes that are incompatible with the reasons it was originally collected, and we will always obtain your consent before using data for any materially different purpose.

3. Sharing of Your Information

f9999 does not sell, trade, or rent your personal information to third parties. However, we may share your data in the limited circumstances described below.

Trusted Service Providers

We work with carefully vetted third-party partners — including payment processors (bKash, Nagad, Rocket), identity verification providers, and game technology suppliers — who assist us in operating the platform. These partners are bound by strict confidentiality agreements and are permitted to use your data only as necessary to perform their contracted services.

Legal and Regulatory Requirements

We may disclose your personal information if required to do so by law or in response to a valid request from a court, law enforcement authority, or other government body. In such cases, we will disclose only the minimum information required and will, where legally permissible, notify you of the disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you by prominently posting a notice on our platform before your personal data is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

f9999 uses cookies and similar tracking technologies to enhance your experience on our platform and to help us understand how users interact with our website. A cookie is a small text file placed on your device by a website you visit.

We use the following types of cookies:

• Essential Cookies: These are necessary for the platform to function correctly, including keeping you logged in during a session and maintaining your preferences.
• Analytics Cookies: These help us understand how visitors use f9999, allowing us to improve page performance, game loading times, and overall user experience.
• Functional Cookies: These enable enhanced features such as remembering your preferred language (English or Bengali) and your last active game category.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the f9999 platform and some features may become unavailable.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you close your f9999 account, we may retain certain data for up to five (5) years for fraud prevention, regulatory compliance, and dispute resolution purposes. After this retention period, your data will be securely deleted or anonymised.

6. Data Security

The security of your personal information is a top priority at f9999. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, multi-factor authentication for staff access to data systems, and regular security audits.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as promptly as reasonably practicable in accordance with applicable law.

7. Your Rights and Choices

As a user of the f9999 platform, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data (subject to any overriding legal obligations we may have to retain it).
• Right to Restrict Processing: You may request that we limit the way we use your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact our support team by email at [email protected]. We will respond to your request within 30 days. There is no charge for exercising your rights, and we will not discriminate against you for doing so.

8. Third-Party Links

The f9999 website does not contain links to external third-party websites. All navigation within f9999.bar remains on our own platform. We are not responsible for the privacy practices of any third-party services integrated solely for technical processing (such as payment gateways). We encourage you to review the privacy policies of any such service providers you interact with directly.

9. Children's Privacy and Age Restrictions

f9999 is strictly an adults-only platform. You must be 21 years of age or older to register, access, or use any service offered by f9999. This requirement applies to all players in Bangladesh without exception. We do not knowingly collect or solicit personal information from anyone under the age of 21.

If we discover or are notified that we have collected personal information from a user under 21 years of age, we will deactivate the account immediately and delete all personal data associated with it as quickly as possible. If you believe we may have any information from or about a person under 21, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on the f9999 platform. Your continued use of f9999 after any changes to this policy constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with any changes to this Privacy Policy, you should stop using the f9999 platform and, if applicable, close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way f9999 handles your personal data, please do not hesitate to contact our dedicated privacy and support team. We are committed to resolving any privacy-related issues promptly and transparently.

You can reach our support team by email at [email protected]. Our team is available to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rangpur, Cox's Bazar, and Khulna, every day of the week.